Privacy Policy

We collect information that helps us provide better educational resources and support for aspiring entrepreneurs. This includes both information you provide directly and data we gather automatically.

Personal Information: When you register for our programs or contact us, we collect your name, email address, phone number, and professional background. We also gather information about your startup interests and educational goals to customize our recommendations.

Automatically Collected Data: Our website collects technical information like IP addresses, browser types, device characteristics, and how you interact with our content. This helps us improve our platform and understand which resources are most valuable to our community.

Your information serves specific purposes related to our educational mission and business operations:

• Providing access to startup education programs and resources
• Communicating about course schedules, events, and important updates
• Customizing content recommendations based on your interests
• Processing registrations and managing your account
• Analyzing website performance and user experience
• Responding to inquiries and providing customer support
• Complying with legal requirements and protecting our legitimate interests

We limit data sharing to essential business operations and legal requirements. Here's when and how we might share your information:

Service Providers: We work with trusted third-party services for website hosting, email communications, payment processing, and analytics. These providers access only the information necessary for their specific functions and are contractually obligated to protect your data.

Educational Partners: Occasionally, we collaborate with other educational institutions or industry experts. If such partnerships involve data sharing, we'll obtain your explicit consent first.

Legal Requirements: We may disclose information when required by Taiwan law, court orders, or to protect the rights and safety of our users and business.

Business Transfers: In the event of a merger, acquisition, or sale of our business assets, user information may be transferred as part of that transaction, though privacy protections would continue to apply.

Under Taiwan's Personal Data Protection Act and our commitment to transparency, you have several important rights regarding your personal information:

To exercise these rights, contact us at help@flareon-synapflux.com. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your personal data:

While we implement strong security measures, no system is completely immune to threats. We promptly investigate any suspected security incidents and will notify affected users according to legal requirements.

We retain your information only as long as necessary for legitimate business purposes or legal requirements:

Active Users: We keep account information and educational records for active participants in our programs, plus three years after program completion for transcript and certification purposes.

Marketing Communications: Email addresses for newsletters and promotional content are retained until you unsubscribe or request removal.

Website Analytics: Aggregated usage data is retained for up to 26 months to help us understand long-term trends and improve our services.

Legal Obligations: Some information must be retained longer due to tax, accounting, or regulatory requirements in Taiwan.

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Here's what you should know:

Essential Cookies: These are necessary for basic website functionality, including user authentication and security features. You can't disable these while using our site.

Analytics Cookies: We use Google Analytics and similar tools to understand how visitors interact with our content. This data helps us improve our educational resources and identify popular topics.

Preference Cookies: These remember your settings and preferences, like language choices or content filters, to personalize your experience across visits.

Most browsers allow you to control cookie settings. However, disabling certain cookies may affect website functionality or your ability to access some features.

As a Taiwan-based organization, we primarily store and process data within Taiwan's jurisdiction. However, some of our service providers operate internationally:

Cloud Services: Our hosting and email services may store data in secure facilities outside Taiwan, including servers in Singapore, Japan, and the United States.

Protection Standards: When data is transferred internationally, we ensure adequate protection through contractual safeguards, certification programs, or equivalent legal mechanisms.

Data Sovereignty: You can request information about where your specific data is stored and processed by contacting our privacy team.

We update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to our program communications

Minor updates, such as clarifications or contact information changes, may be made without specific notification. We encourage you to review this policy periodically, especially before sharing new information with us.

The "Last Updated" date at the top of this policy indicates when changes were last made. Previous versions are available upon request for your reference.